Terms and Policies

All services provided by Santram Websolution (“Santram Websolution”) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any law of INDIA and Gujarat Government is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Santram Websolution from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to Santram Websolution’ servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

Scam Sites (ex: Ebay/Paypal,CC/Password Scam sites)
Mailbombers or any sort of spam sites
Scripts that are Infected or containing Malwares
IRC Bots
Warez/Nulled Sites
Adult Content
Hate Sites
Roms / Emulators
Pirated Software
Telnet or SSH Access Scripts
Chat Scripts
Online FTP software/File managers
UBB (Ultimate Bulletin Board, all versions)
FormMail.cgi, FormMail.pl from Matt’s Script Archive are not allowed.
Rapidleech Scripts
Hive Mail
Anonymous mailers
Account cannot be used to store files only

Traffic Usage
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill extra for each gig of traffic exceeded or temporary terminate account until next month cycle starts. This amount is not prorated, meaning that 1 mb – 1 gig will be treated and billed as the same.

Email Usage
You will not transmit any unsolicited commercial or bulk email. You will not engage in any spamming or Mail Bombing activities. All your outgoing email messages containing advertising will include an automated opt out. You are solely responsible for ensuring that all programs and scripts installed or used on the Services are secure and the permissions of directories and files are set properly. If due to any poor script or outdated script or any password breach your account found in spamming activity then you will be responsible for it and account can be suspended or terminated without any further notifications. By using our Services you also agree not to engage in or to instigate actions that cause harm to Santram WebSolution, other Santram WebSolution customers or any third party.

Server Abuse
Any attempt to undermine or cause harm to a server or customer of Santram Websolution is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

By the Account Activation Date of each year, Santram Websolution deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month/year. When an invoice is delivered to the client, payment shall be remitted to Santram Websolution by no later than the specified payment due date. Santram Websolution shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly/yearly basis. If we do not receive a response within 24 hours after due date, the account, and all accounts under that account plan, will be suspended.

Service Fees
Certain services carry a setup fee charged by Santram WebSolution to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Santram WebSolution and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly and yearly basis, the client will be responsible for service fees incurred each month/year, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Money back guarantee & refund policy
We offer a 7 day Money back guarantee. If client has retained the services for one year and has pre-paid Santram WebSolution for such services, full refunds will be issued upon client’s request within 7 days after making payment. Therefore, if client’s account is cancelled at any point during the first 7 days of one-year term, client will be entitled to a full refund.

Account Deactivations
Any account deactivated due to non-payment will require a reactivation within 3 business days otherwise fee of ₹ 1000 prior to reactivation.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Limitation of Liability
Santram WebSolution shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Santram WebSolution ‘ servers going off-line or being unavailable for any reason whatsoever. Furthermore, Santram WebSolution shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Santram WebSolution ‘ servers. All damages shall be limited to the immediate termination of service.

Violations of these Acceptable Use Policies should be referred to webmaster@santramwebsolution.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Santram WebSolution cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Santram WebSolution are resold. Thus, certain equipment, routing, software and programming used by Santram WebSolution are not directly owned or written by Santram WebSolution. Moreover, Santram WebSolution holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Santram WebSolution sees fit.

Account Activation
By activating your account with Santram WebSolution, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Uptime Guarantee
Santram WebSolution guarantees 99.99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

Santram WebSolution reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.