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Knowledge Base

What if I didn’t pay for renewal of account till due date?

We send notice before 15 days of your account expiry date. If you didn’t pay renewal fees till due date then on next day we will suspend your account for next 7 days. In that 7 days your files, website and all data are safe with us and you can still pay within that 7 days but you can’t access your website, email or any other service. If you still didn’t pay in that 7 Days then your account [...]

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Do you provide hosting support?

Yes, Our expert technical team is always ready to serve you best. The technical support is available for all plans except VIP Junior. You can any time contact our support via email or phone. Technical support is available 24×7 and your query will be resolved within 24 hours in most of case

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What is your Money back policy?

We have 15 days hassle free money back policy. Within 15 days of placing an order if you found our service don’t meet your requirements then you can submit request to our billing department billing@santramwebsolution.com with proper reason. If you are eligible then you will get FULL 100% money back within 7 business days.

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Can I have trial hosting account?

Yes, we are providing 7 Days trail hosting account with VIP basic plan with 0 fees. If you would like to continue or upgrade/downgrade your plan then you have to pay according to that. If you don’t want to continue then you don’t have to do anything, after 7 Days we will terminate your account and in next 24 hours all files will be deleted.

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Do you provide Webmail support? How can I check mails directly from webmail?

Yes we provide webmail service with 3 different and most famous web mail client Horde, Roundcube and SquirrelMail so you can use any of them which one you like. To logged into your webmail you just need to write your URL in following way http://yourdomain:2095 It will show you login page then you need to enter your email and password to login.

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What are the back-up option?

We provide VIP backup service at very nominal rate in which we backup each and every file weekly of your whole hosting account and if you lost any data or your website got crashed then you can requestion for restore and most recent copy of your account will be restored.

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After placing an order what should I do?

If you had domain registered with us then no need to do anything we will setup everything and mail you the information. If you had domain registered with you then you need to log into your registrar website and change the current nameservers with our DNS information. They are as following.Primary Name Server: NS1.SANTRAMWEBSOLUTION.COM Secondary Name Server: NS2.SANTRAMWEBSOLUTION.COM

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Which payment options are available?

Payment options are different for both Indian and International customers.Indian customers can pay via Cash, Cheque, NEFT, IMPS or direct deposit to our bank account. International customer will have to pay via Paypal or Skrill in USD. once you order we will convert the amount in USD as per rate on that day and send you invoice.

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How can I order any plan?

You can simple click on order now button or your required plan or directly go to our Order Now page and fill the form with all required information and we will get back to you with our bank details within 24 hours. As you make payment your account will be setup and activated with your chosen plan

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Which hosting plan should I pick?

When picking a hosting plan, you need to have an idea of what you want to do with your website, plus factor in a bit of room for growth. Is your website large or are you hosting a large number of images and/or videos? If so, you need a package with a larger disk space allocation. Do you expect to receive high volumes of traffic to your website? If so, you need a package that gives you more bandwidth. [...]

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