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We send notice before 15 days of your account expiry date. If you didn’t pay renewal fees till due date then on next day we will suspend your account for next 7 days. In that 7 days your files, website and all data are safe with us and you can still pay within that 7 days but you can’t access your website, email or any other service. If you still didn’t pay in that 7 Days then your account [...]
If you are administrator of that hosting account then check your registered email for reason why it is suspended and resolve that issue then contact us back. If you didn’t got any mail then please send email to our support department at support@santramwebsolution.com
Yes, Our expert technical team is always ready to serve you best. The technical support is available for all plans except VIP Junior. You can any time contact our support via email or phone. Technical support is available 24×7 and your query will be resolved within 24 hours in most of case
We have 15 days hassle free money back policy. Within 15 days of placing an order if you found our service don’t meet your requirements then you can submit request to our billing department billing@santramwebsolution.com with proper reason. If you are eligible then you will get FULL 100% money back within 7 business days.
Yes, we are providing 7 Days trail hosting account with VIP basic plan with 0 fees. If you would like to continue or upgrade/downgrade your plan then you have to pay according to that. If you don’t want to continue then you don’t have to do anything, after 7 Days we will terminate your account and in next 24 hours all files will be deleted.
Yes we provide webmail service with 3 different and most famous web mail client Horde, Roundcube and SquirrelMail so you can use any of them which one you like. To logged into your webmail you just need to write your URL in following way http://yourdomain:2095 It will show you login page then you need to enter your email and password to login.
It’s very easy to log in to your hosting account. Just write URL of your main domain on which your account is setup in this way http://yourdomain:2082 It will take you to login page and use your username and password to login
We provide VIP backup service at very nominal rate in which we backup each and every file weekly of your whole hosting account and if you lost any data or your website got crashed then you can requestion for restore and most recent copy of your account will be restored.
Yes, We provide Softaculous support to all plans except VIP Junior plan. Softaculous is a great Auto Installer having 337 great scripts, 1115 PHP Classes and they are still adding more. These scripts cover most of the uses a customer could ever have.
Yes, Santram Websolution features an enhanced user interface that is fully integrated with cPanel. cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.
Yes, you can upgrade your plan any time and we adjust the amount in for remaining days in billing of plan upgrade.
Yes. If in any case you run out of resources because of you suddenly got heavy traffic or with any other reason then you can buy addition resource for your account. View all available add ons on this page. https://vipwebhost.com/add-ons/
We provide number of features with our hosting. Some feature vary according to selected plan. You can view full list of all features on our features page. http://santramwebsolution/hosting-features/
Yes, you can host as many website as you want but either you plan according to that or create separate account for each.
No, sorry our server doesn’t support these languages.
Your account must meet our Terms of Service (https://santramwebsolution.com/terms-conditions). If there is any violation of our TOS then VIP Webhost reserves the right to terminate your account and it’s related service without any notice.
If you had domain registered with us then no need to do anything we will setup everything and mail you the information.If you had domain registered with you then you need to log into your registrar website and change the current nameservers with our DNS information. They are as following.Primary Name Server: NS1.SANTRAMWEBSOLUTION.COM Secondary Name Server: NS2.SANTRAMWEBSOLUTION.COM
Payment options are different for both Indian and International customers.Indian customers can pay via Cash, Cheque, NEFT, IMPS or direct deposit to our bank account. International customer will have to pay via Paypal or Skrill in USD. once you order we will convert the amount in USD as per rate on that day and send you invoice.
You can simple click on order now button or your required plan or directly go to our Order Now page and fill the form with all required information and we will get back to you with our bank details within 24 hours. As you make payment your account will be setup and activated with your chosen plan
When picking a hosting plan, you need to have an idea of what you want to do with your website, plus factor in a bit of room for growth. Is your website large or are you hosting a large number of images and/or videos? If so, you need a package with a larger disk space allocation. Do you expect to receive high volumes of traffic to your website? If so, you need a package that gives you more bandwidth. [...]
